General Terms and Conditions of Sale and Use

This translation is provided for information purposes only. In the event of any discrepancy between the French version and this translation, the French version shall prevail.

Last updated: September 9, 2025

1. Definitions

Host Subscription: means the subscription agreement entered into by the Host with Desk Eco under one of the plans offered (including "Pro" and "Connect"), granting the Host access to different levels of Services, including the ability to receive online bookings under paid plans.

Listing: means the listing published by the Host on the Platform offering the Premises for short-term rental.

Beneficiary: any natural or legal person (employees, companies, sole proprietors) wishing to rent Premises for strictly professional purposes.

Terms: these general terms and conditions of sale and use of the Platform.

Account: the User's personal area on the Platform, accessed by entering a username and password or through an authorized third-party authentication service (such as Google), enabling the User to benefit from the Services.

Provision Agreement: the agreement for the provision of premises entered into between the Host and the Beneficiary for the short-term rental of the Premises for professional purposes.

Request: a booking proposal for the Premises sent by a Beneficiary to a Host via the Platform.

Desk Eco: a French simplified joint-stock company (société par actions simplifiée) with share capital of €12,527, registered with the Montpellier Trade and Companies Register (RCS) under number 899 774 087, whose registered office is located at 48 Rue Claude Balbastre, 34070 MONTPELLIER. [contact@desk.community]

Host: any natural or legal person governed by private or public law who owns Premises or holds all authorizations (administrative, legal, contractual, etc.) allowing them to rent them out temporarily, for a short period and for strictly and exclusively professional use.

Premises: means the premises and/or private space for professional use made available to the Beneficiary by the Host on the Platform for a fixed short period, under the conditions defined in particular in Article 4, in the Provision Agreement and in the Listing.

Platform: means the functional and organizational structure set up by Desk Eco to connect Hosts and Beneficiaries, available online at the following URL: https://desk.community.

Services: the services connecting Hosts and Beneficiaries offered by Desk Eco via the Platform.

User(s): means, individually and/or collectively, the Host and the Beneficiary as Users of the Platform.

2. Purpose

The purpose of these Terms is to define:

• the conditions under which the Service connecting the Host and the Beneficiary is provided on the Platform, the advanced features of which, such as online booking, are subject to the Host taking out a Host Subscription; and

• the conditions of use of the Platform.

The creation of an Account by a User, as well as any booking Request made by a Beneficiary without an Account, automatically entails full and unreserved acceptance of these Terms.

Desk Eco reserves the right to amend these Terms without prior notice. Desk Eco will then notify the User of the amendments and provide the amended Terms. Any amendment will take effect fifteen (15) days after notification to the User. It is the User's responsibility to review the amended Terms.

The User may refuse these amendments by deleting their Account before the end of said notice period. If the Account is not deleted, the User will be deemed to have accepted the amended Terms.

No tolerance on the Platform of any breach of the provisions of these Terms may be interpreted as a waiver by Desk Eco of its right to enforce them at a later date.

If any provision of these Terms is or becomes void pursuant to a law, regulation or final decision of a competent court, it shall be deemed unwritten without affecting the validity of the other provisions of these Terms.

3. User Representations and Undertakings

By accepting these Terms, the User (the Host or the Beneficiary) represents and warrants that they will comply with the undertakings and prerequisites described below throughout their use of the Platform.

1. Prerequisites: professional status and regulatory compliance

The Host represents and warrants that they are acting in the course of their professional activity. To create an Account, the Host must provide the following information:

• last name and first name(s);

• age (registration by minors is prohibited and will be refused);

• phone number;

• email address;

• copy of an identity document;

bank account details (RIB).

The Beneficiary is not required to create an Account to make a one-time booking, but must provide the minimum information required under Article 4.5.1. However, an Account is required to subscribe to Recurring Offers and manage credits.

In order to comply with applicable legal requirements, the User agrees to provide any other additional information or documents to Desk Eco or to any other authorized third party upon first request.

In particular, the User undertakes to:

• hold a SIREN number or a foreign equivalent;

• hold the rights necessary to create an Account on the Platform and comply with these Terms;

• maintain an appropriate insurance policy with a reputable and financially sound insurer throughout their registration on the Platform and the term of any Provision Agreements;

• comply with the regulations in force in the territory in which they operate, in particular tax, labor and health regulations;

• provide accurate and truthful information;

• for the Host, ensure the accuracy of the information provided in the Listing; and

• keep the above information up to date via their Account administration page.

In particular, registering under a false name or company name, identity theft and registering with false contact details are strictly prohibited.

The Host must be able to promptly demonstrate to Desk Eco or to any authorized third party compliance with the above obligations, and in particular compliance with the legal requirements applicable to their activity.

The User shall indemnify and hold Desk Eco harmless against any claim that another User and/or a third party may bring in the event of a breach of the obligations arising from this article.

2. Rules for using the Platform

When using the Platform, the User undertakes to:

• use the Platform in accordance with public order and morality, and not in an abusive or unlawful manner;

• not use any means that would damage the Platform, compromise access to it, or limit its peaceful use by another User;

• not harm in any way the image of the Platform, Desk Eco or any User;

• not use the Platform to threaten, harass, stalk or abuse anyone, or generally infringe in any way the rights of Desk Eco or of any third party;

• not use and/or exploit other Users' contact details to send bulk commercial solicitations ("spamming");

• not intercept or attempt to intercept personal data belonging to third parties;

• not monetize, sell or grant to third parties all or part of the access to the Services or the Platform;

• not publish or share any content that may constitute defamation, insult, disparagement or discrimination and/or that may be unlawful;

• not provide access, through hyperlinks, to websites whose content violates applicable regulations or that would damage Desk Eco's brand image;

• not disable, alter, disassemble, decompile or reverse engineer the Platform.

4. Description of the Services

4.1. User Account

Creating an Account is mandatory for the Host in order to publish Listings and optional for the Beneficiary. To create an Account, the User must complete the registration form. The Host must also provide the supporting documents required under Article 3.

The Account is strictly personal. The User undertakes to use it personally and never to allow a third party to use it in their place or on their behalf, failing which the User shall bear full responsibility.

Usernames and passwords are the sole and entire responsibility of the User, who is responsible for taking all appropriate measures to ensure their security and confidentiality and for the consequences of their loss, misappropriation or fraudulent use.

In the event of fraudulent use, the User undertakes to notify Desk Eco immediately, which may then take any appropriate measures.

4.2. Publication of a Listing by the Host

The Host's Account allows them to submit a Listing for publication on the Platform, detailing the characteristics of the Premises (location, size, price, amenities, availability, etc.) in accordance with the fields required on the Platform.

The terms for making the Premises available set out in the Listing constitute the specific conditions of the Provision Agreement.

4.3. Custom Pricing and Recurring Offers

In addition to one-time rentals, the Host may, via the Platform, offer Beneficiaries subscriptions or booking packs (hereinafter the "Recurring Offers"). These offers may include preferential rates or usage quotas in the form of credits (in hours or days).

The Host may use the Platform to manage recurring billing for these offers. To do so, the Host may offer the Beneficiary to set up automatic direct debits through the payment provider Stripe, which requires the Beneficiary's express consent to the corresponding direct debit mandate.

When a Beneficiary subscribes to a Recurring Offer, their Account is credited with the corresponding usage volume. They may then use these credits to book Premises, with credits being deducted automatically.

4.4. Event Creation

A Host holding a paid Host Subscription may create and manage events via the Platform. This service allows the Host to publish events, promote them through a dedicated page and manage participant registrations through an online ticketing service for free or paid events.

4.5. Booking of the Premises by the Beneficiary

4.5.1. Booking Conditions

The Beneficiary is not required to create an Account to make a one-time booking. However, they must provide at least their last name, first name and a valid email address when submitting the Request.

Only Listings published by Hosts with a paid Host Subscription allow online booking and payment via the Platform.

Submission of the booking request by the Beneficiary constitutes acceptance of the price, the terms of the Provision Agreement and the conditions of the Listing.

Upon confirmation of the request by the Host, the Provision Agreement is concluded, binding both parties to fulfill their obligations.

The Beneficiary will be informed by email of the confirmation, refusal or cancellation of their Request.

4.5.2. Request Acceptance Deadlines

The Host undertakes to accept or decline the Request no later than 9:00 p.m. on the day before the rental start date. For a Request made on the same day or after 6:00 p.m. on the previous day, the Host has three (3) hours to respond.

After these deadlines, the Request is automatically canceled.

4.6. Conclusion of the Provision Agreement

Acceptance of the Request by the Host via the Platform constitutes conclusion of the Provision Agreement. The Host and the Beneficiary undertake to comply with its terms, including the date and time of the booking, the house rules and payment of the price by the Beneficiary.

4.7. Price of the Temporary Booking of the Premises

The booking price of the Premises is set by the Host. The price shown in the Listing corresponds to the Host's remuneration. Desk Eco does not charge any commission on this amount. Transaction fees charged by the online payment provider (Stripe or PayFiP) apply and are borne by the Host.

5. Delisting – Account Suspension and Deletion

Desk Eco may suspend or delete a User's Account, or block a Beneficiary without an Account, in the event of a breach of these Terms or of the law.

Suspension of a Host's Account results in the delisting of their Listings and prevents them from managing bookings. Suspension of a Beneficiary's Account prevents them from making new bookings.

Grounds for suspension or deletion include, in particular: failure to meet commitments, breach of these Terms, repeated cancellations, failure to comply with house rules, publication of false information, or serious and repeated complaints from other Users.

The User concerned will be notified of the decision by email. Suspension or deletion does not give rise to any compensation.

6. Platform Management – Technical Conditions

Desk Eco endeavors to ensure the availability of the Platform but may interrupt access to it, in particular for maintenance purposes, without incurring any liability.

Desk Eco cannot be held liable in the event of incompatibility between the Platform and the User's equipment or of malfunctions related to the inherent risks of the Internet.

7. Financial Terms – Term – Termination

7.1. Payment for Bookings on the Platform

For each booking made via the Platform, the Beneficiary undertakes to pay the price shown in the Listing. This price corresponds to the Host's remuneration, as Desk Eco does not charge any commission.

Payment is made through the payment provider Stripe or PayFiP. The amount is then transferred to the Host.

7.2. Host Subscription and Payment

To benefit from online booking services, the Host must take out a paid subscription. The prices and features of each plan are detailed on the website's pricing page.

The subscription is taken out on a monthly or annual basis and renews automatically. The Host may cancel their subscription at the end of each period, in accordance with the terms set out in their contract.

The Host Subscription is paid by bank transfer or direct debit, in accordance with the terms defined in the subscription contract.

Desk Eco reserves the right to terminate a Host's subscription in the event of serious breaches, subject to seven (7) days' notice. The current subscription period remains payable.

Desk Eco reserves the right to change the features included in each subscription plan, subject to 30 days' notice. If the Host does not accept the changes, they may cancel their subscription before the end of the notice period.

8. Billing Mandate

In order to simplify the invoicing process for Beneficiaries, the Host hereby grants Desk Eco a mandate to prepare and issue, in the Host's name and on the Host's behalf, invoices relating to bookings of Premises, event registrations and subscriptions to Recurring Offers made via the Platform.

Desk Eco undertakes to issue invoices that comply with applicable regulations, based on the information provided by the Host. The Host retains full responsibility for their legal and tax invoicing obligations and is solely responsible for the accuracy of the information provided.

This mandate is effective for the entire term of the Host Subscription and ends automatically upon its termination.

9. Cancellation and/or Refund Conditions

Booking cancellation conditions are set at the sole discretion of the Host.

Each Host must clearly specify their cancellation policy in each Listing. This policy forms an integral part of the Provision Agreement.

By submitting a booking Request, the Beneficiary acknowledges having read and accepted the cancellation conditions set by the Host.

Any dispute relating to a cancellation or refund shall be settled directly between the Beneficiary and the Host.

10. Intellectual Property

10.1. Ownership of the Platform

The Platform as a whole, as well as each of its individual components, including software and specific developments, are the property of Desk Eco.

All texts, still or animated images, logos, company names, trademarks and distinctive signs, sounds, graphics, files and data integrated into the Platform by Desk Eco are strictly protected under intellectual property law (hereinafter the "Elements").

Accordingly, any exploitation for any purpose whatsoever, and any total or partial reproduction or representation of the Platform or of all or part of these Elements, is strictly prohibited without the express authorization of the rights holders.

Any unauthorized use or exploitation of the aforementioned Elements may constitute an infringement of the intellectual property rights of the relevant rights holder and may give rise to liability on the part of the infringer.

The User is granted only a personal, non-exclusive, non-assignable and non-transferable right to use the Platform for the duration of their relationship with Desk Eco and under the conditions set out in these Terms.

Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these Elements without the prior written consent of their rights holder is strictly prohibited. The fact that Desk Eco does not initiate proceedings upon becoming aware of such unauthorized uses does not constitute acceptance of such uses or a waiver of legal action.

Neither these Terms nor any use of the Platform entail any assignment of any kind of intellectual property rights over all or part of the Platform or its content.

10.2. Ownership of Content Uploaded by the User

If the User uploads material protected by copyright or any other intellectual or industrial property right, the User represents that they hold the required rights and authorizations and shall indemnify Desk Eco against any claim by a third-party rights holder.

10.3. Databases

Users acknowledge that the Platform and the Services consist of one or more databases made available by Desk Eco as the producer of said databases within the meaning of Articles L.341-1 et seq. of the French Intellectual Property Code.

Consequently, any extraction and/or reuse of the database(s) within the meaning of Articles L.342-1 and L.342-2 of the French Intellectual Property Code is prohibited.

11. Liability

11.1. User Liability

The User undertakes to use the Platform, the Account and any information to which they have access under the conditions defined in these Terms.

The User undertakes to assume liability for any damage attributable to them in connection with the use of the Platform and/or the Services, arising in particular from non-compliance with these Terms or the Provision Agreement and/or from any fault or negligence.

The User is responsible for all content or data transmitted, communicated and/or uploaded to the Platform, and in particular for its compliance with applicable regulations, public morality and third-party intellectual property rights.

Should Desk Eco be held liable as a result of an act or omission attributable to the User, the User shall indemnify and hold Desk Eco harmless against all resulting financial consequences, in addition to any damages that Desk Eco may claim.

11.2. Liability of Desk Eco

• General provisions

Desk Eco is bound only by a best-efforts obligation with regard to the continuity and availability of the Platform and the Services and does not guarantee that they will operate without interruption or error. Unavailability of the Platform does not give rise to any compensation, as Desk Eco reserves the right, in particular, to suspend access to the Platform under the conditions set out in Article 6.

Desk Eco does not guarantee that the Services will meet the User's expectations. Desk Eco cannot be held liable for any breach of these Terms or of the Provision Agreement by a User.

Information about Users published on the Platform is published by Users under their own responsibility. This information is provided for informational purposes only and may contain errors or omissions and/or be outdated. It can in no way be considered advice or decision-making support, particularly with regard to the business development of the User's activity. The User therefore acknowledges that they interpret and/or use such content and data at their own risk. Desk Eco cannot be held liable for any direct or indirect damage resulting from their use or interpretation.

Desk Eco may only be held liable to the User for facts directly attributable to Desk Eco.

In particular, Desk Eco cannot be held liable for:

• the unavailability, suspension or deletion of the Account and of access to the Platform under the conditions set out in these Terms;

• the User's failure to comply with their obligations under Article 3 and/or with legal and regulatory obligations;

• indirect losses suffered by the User, including loss of opportunity;

• any misappropriation or unlawful use of the Account by a third party;

• any non-performance or improper performance of these Terms not directly or indirectly attributable to Desk Eco;

• any non-performance or improper performance of the Provision Agreement and/or any direct or indirect damage related to the Provision Agreement;

• any loss arising from the provision of services by a third party, even if the User was put in contact with that third party through the Platform.

• Unlawful content

Desk Eco acts as a hosting provider within the meaning of Directive 2000/31/EC of June 8, 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market.

Accordingly, Desk Eco is not necessarily aware of the content uploaded by Users to the Platform, over which it performs no moderation, selection, verification or control of any kind.

Consequently, Desk Eco cannot be held liable for such content, and any claim must first be directed to the author of the content in question.

Content harmful to a third party may be reported to Desk Eco in accordance with Article 6, I, 5 of French Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, and Desk Eco reserves the right to take the measures required under applicable regulations.

• Relations between Beneficiaries and Hosts

Desk Eco acts solely as an intermediary, insofar as it provides Beneficiaries and Hosts with a platform as well as tools and technical means enabling them to connect with a view to possibly entering into a contractual relationship, namely the Provision Agreement for the short-term rental of premises as a workspace.

The Provision Agreement is concluded exclusively between the Host and the Beneficiary, to the exclusion of Desk Eco.

Desk Eco's liability is therefore limited to providing these means and tools for connecting Users.

Desk Eco offers the Host no guarantee in terms of revenue or client volume.

Desk Eco does not intervene in and is not a party to the Provision Agreement between Beneficiaries and Hosts or any other contract concluded between them and, in general, may under no circumstances be held liable for any difficulties that may arise during the negotiation, conclusion, performance or termination of such contracts or of any other business relationship. Accordingly, Desk Eco does not guarantee their proper performance.

Desk Eco cannot guarantee:

• the completeness, relevance and accuracy of the information provided in User profiles on the Platform, and/or in booking Requests and/or in exchanges between Beneficiaries and Hosts, such documents and information being disseminated under the sole responsibility of the Hosts;

• the follow-up given to booking Requests made by Beneficiaries and the responses they receive;

• any cancellations of bookings of the Premises by the Beneficiary or the Host;

• the time taken by the Beneficiary to pay for the rental;

• the Beneficiary's conduct on the premises and, more generally, compliance with the conditions agreed between the Beneficiary and the Host under the Provision Agreement; and

• more generally, the conclusion of a contractual relationship between the Beneficiary and the Host;

and cannot be held liable in such cases.

12. Personal Data

Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. For more details, please refer to the Google API Services User Data Policy.

Each party undertakes to comply with the provisions of the European General Data Protection Regulation (EU) 2016/679 (hereinafter the "GDPR"), to make all declarations and obtain all consents and authorizations necessary for the collection and processing of personal data, and to respect, and ensure that its staff respect, the confidentiality and security of any personal data they may collect and process in the performance of these Terms.

12.1. Data Processing by Desk Eco

In the context of the contractual relationship that may arise between Desk Eco and the User, Desk Eco collects and processes personal data of the User's staff and/or legal representative. The data collected includes, in particular, identity and contact data.

The processing of this data is necessary for the management and performance of the contractual relationship with the User and is therefore based on its legitimate interest.

This data may be disclosed to Desk Eco's staff and to any partners responsible for performing, processing and managing the relationship with the User.

Certain personal data may be transferred outside the European Union to certain third-party service providers. Desk Eco has taken the necessary contractual and technical measures to ensure that data processing by said providers complies with the GDPR.

Data subjects have the right to access, rectify and erase their data, to restrict its processing and to object to the processing of information concerning them, by sending a letter to Desk Eco's registered office address.

Data is retained for the entire duration of the contractual relationship between the Parties, plus the applicable statutory limitation periods.

The User undertakes to bring this information to the attention of the persons concerned by this processing.

12.2. Data Processing by the User

The User undertakes to carry out all personal data processing in connection with the use of the Service in strict compliance with legal provisions, in particular the GDPR.

12.3. Use of the Google Calendar API

Our application uses the Google Calendar API to allow shared workspace managers to synchronize workspace bookings made on the Desk.community platform with their Google Calendar. This feature is limited to propagating bookings and related changes, without accessing or reading any other events in the user's Google Calendar. Booking details changed on Desk.community are automatically updated in the corresponding Google Calendar.

13. Support

For any technical information or information about how the Platform works, the User is invited to refer to the "Contact" section and/or to send their complaint to the contact details set out in Article 1 of these Terms.

14. Governing Law and Jurisdiction

These Terms are governed by French law.

In the event of any dispute between Desk Eco and a User relating to the existence, interpretation or performance of these Terms, the Parties undertake to attempt to resolve the dispute amicably before initiating any legal proceedings.

If no amicable resolution can be reached, the dispute shall be settled by the Commercial Court of Montpellier.